Shipping + Returns

Shipping

Roxann's Hats offers FREE STANDARD SHIPPING on all Canadian orders over $100 or more (excluding taxes and discounts).

We currently only ship to Canadian addresses excluding PO Boxes. 

Shipping rates and details are as follows:

  • Standard - estimated delivery within 4-7 business days from processing of the order

$14.99 CDN, plus applicable taxes / Free for orders over $100 CDN (excluding taxes and discounts) 

  • Express - estimated delivery within 2-3 business days from processing of the order

$25.00 CDN, plus applicable taxes 

 

Order Processing

Your order will be processed within 1 – 2 business days after the order is placed. Orders received over the weekend and on holidays will be processed the following business day. Once your order has been processed, you will be notified with an Order Confirmation Email.  Contactless pick-up and drop offs are available only in the Fort Langley area. 

Returns + Exchanges

All returns are subject to validation and approval by Roxann's HatsRoxann's Hats reserves the right to limit or refuse a return, in its sole discretion.

Exchanges are available in-store only.

All sales are final including gift cards and promotional items.

For other inquiries, contact roxans@telus.net.